The Aerie
So I'm at work here, and I'm trying to look up a form on the internal network. I locate a FAQ, and it says
Where do I find the ISIM Request Center form?
It is located under the “Service Center” tab on insideABC. On the Request Center Home page, search for ISIM or CMN and the link to this form will appear.
I'm currently logged in to "insideABC", the corporate intranet, so I look up at the top of the page where all the tabs are. None of them read "Service Center."
I cogitate for a while, and then on a whim I click the "insideABC" logo on the top of the page. It's a small logo, with no border to indicate it might be an active link, but as with so many such links brings me back to the top of the web hierarchy... and I see the "Service Center" tab and click it.
I search on the page for a while and can't find what I'm looking for, so I sent an e-mail to the page owner saying "Why not just put a link in the FAQ page to take me where I want to go?"
A few minutes later I get an e-mail back. "That's a good idea. Requests for changes to the FAQ can be filed through the CMN process form. To reach it, click on the Service Center tab from the insideABC page, then search for the "CMN" text link. Click that link and look for the "Change request form link"...
I wrote back and said "Or... you could e-mail me a link to that form. Which was my point in the first place."
So far, no reply.
Posted by Albatross at September 15, 2006 2:57 PM | TrackBack